Operations LibraryFollow the work.
WORKFLOW MAPPING KIT · EDIT & DOWNLOAD
Follow the work.
Find the handover.
Turn a process everyone knows into a workflow everyone can see.
| Step | Trigger / event | Source of truth | Output / next action | Accountable owner | Exception / fallback | Remove row |
|---|---|---|---|---|---|---|
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01
Follow a real example
Use one ordinary, anonymized case. Record where it started, what happened and which system holds the trusted record.
02
Name the owner and the exception
For every handover, say who accepts it and what happens when information is missing or an action fails.
03
Agree what done means
Review the map with the people doing the work. Keep the current process before drafting an automated version.