Turn property enquiries into organised viewings.
Keep the listing facts, buyer’s requirements and viewing request together. Give your negotiator a clear handover while they are out with a client.
Hi, is the two-bedroom in Marina still available?
9:41
Team handoverViewing request prepared
Collecting the request- Listing
- MAR-204 · approved record
- Budget
- AED 150,000 / year
- Requested
- Tomorrow, after 16:00
- Owner
- Maya · sales team
Maya checks the diary and confirms the viewing.
Read the full conversation
- Customer: Hi, is the two-bedroom in Marina still available?
- Assistant: Hi, I’m the team’s AI assistant. The approved listing shows it as available. When would you like to view?
- Customer: Tomorrow after 4. My budget is AED 150,000 a year.
- Assistant: Thanks. I’ve passed your request to Maya. She’ll confirm a viewing time with you.
A viewing request with the details attached.
Area, budget, source listing and preferred time reach the assigned negotiator. The customer receives a confirmed time only after the diary and owner agree.
Check the listing
Use approved property information and flag missing or stale availability.
Understand the request
Collect budget, location, requirements and timing in English or Arabic.
Prepare the viewing
Attach the conversation to the CRM record with the viewing request and owner.
From the conversation to your team’s tools.
Customer conversation
Listing data, subject to access
Listing source, subject to access
Contact and next action
Your team stays in control.
Listing prices and availability must come from approved records. Negotiation and non-standard commitments stay with your team. Dormant-lead re-engagement is separately scoped.
Connections and setup
The example shows a proposed workflow. Connections, permissions and acceptance checks are agreed for your systems before a pilot.
API access and your plan determine what can be connected. Tool logos identify possible systems, not a partnership.
One enquiry. Seven hidden jobs.
Follow the same example from the first message into the team’s working record.
Open the resourceBefore we get started.
Who stays in control?
We start with supervised work: Knot prepares, a named person reviews. Any permission to send, book or update a record is agreed action by action and tested before it is enabled.
Can we keep our existing software?
That is the starting point. We check API access, your subscription, permissions and the records the workflow needs. A logo here identifies a possible tool, not a preinstalled connector or a formal partnership.
Will it promise a viewing that is unavailable?
The workflow should hold a proposed time for review until availability and ownership are confirmed. If the listing or calendar cannot be checked, it asks the team instead of inventing an answer.
Your business.
A place to start.
Start with your company website, then tell us what you’d like to improve. We’ll find a useful resource or a next step.
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