Help your front desk stay with the patient.
Handle administrative enquiries from approved information. Prepare appointment requests and pass clinical questions to the right person.
The right question.
The right person.
Check the diary and confirm a suitable time.
A clear handover, before the next patient.
See how the request reaches the person who can confirm it.
Do you have a dental check-up appointment on Tuesday?
9:41
Team handoverReception handover prepared
Collecting the request- Request
- Dental check-up
- Preferred time
- Tuesday · after 15:00
- Open question
- Insurance check by reception
- Owner
- Clinic front desk
Reception checks the diary and insurance. No clinical advice is generated.
Read the full conversation
- Customer: Do you have a dental check-up appointment on Tuesday?
- Assistant: Hi, I’m the clinic’s AI assistant. I can help with an appointment request. Would you prefer the morning or afternoon?
- Customer: After 3, please. Can you check my insurance too?
- Assistant: I’ve passed both requests to reception. They’ll confirm availability and check cover with you directly.
A useful handover for reception.
The requested appointment, preferred time and unanswered administrative questions are ready for the front desk. Clinical decisions stay with clinicians.
Answer approved admin questions
Use your opening times, location and approved service information.
Prepare the appointment
Collect only the information needed to route the booking request.
Route the sensitive question
Send clinical, urgent or unclear requests to the defined human route rather than generating advice.
Connected to the way your practice works.
Customer conversation
Clinic appointments, subject to access
Team diary and documents
Your team stays in control.
No diagnosis, clinical advice or blanket insurance-coverage assurances. Sensitive information is handled only through channels and permissions agreed with the clinic.
Connections and setup
The example shows a proposed workflow. Connections, permissions and acceptance checks are agreed for your systems before a pilot.
API access and your plan determine what can be connected. Tool logos identify possible systems, not a partnership.
Decide what needs approval
Separate preparing the work from committing your business to an action.
Open the resourceBefore we get started.
Who stays in control?
We start with supervised work: Knot prepares, a named person reviews. Any permission to send, book or update a record is agreed action by action and tested before it is enabled.
Can we keep our existing software?
That is the starting point. We check API access, your subscription, permissions and the records the workflow needs. A logo here identifies a possible tool, not a preinstalled connector or a formal partnership.
Will it advise patients about treatment?
No. This is an administrative workflow. Clinical questions are passed to qualified staff, and the clinic defines its urgent and out-of-hours escalation instructions.
Your business.
A place to start.
Start with your company website, then tell us what you’d like to improve. We’ll find a useful resource or a next step.
We read public pages and use AI to suggest Knot resources. Don’t include confidential information. Privacy