Book the service. Keep the customer informed.
Bring the vehicle, service request and estimate into the same job. Give the workshop a clear instruction before the work begins.
Annual service request
Customer prefers Tuesday afternoon. Service adviser to confirm the slot and estimate.
- Oil & filter
- AED 350
- Labour
- AED 200
- Estimate subtotal
- AED 550 · before tax
Illustrative prices only. No additional work is authorised by a booking request.
AuthorisationJob cardA job card the workshop can act on.
Vehicle details, requested work and approval status are recorded together. Additional work waits for the customer’s authorisation.
Collect the service request
Capture the vehicle, symptoms and preferred time without offering a remote diagnosis.
Prepare the estimate
Use workshop-approved parts and labour figures. Keep the customer’s decision alongside the proposed work.
Keep the handover current
Update the service adviser and diary when the job or customer’s timing changes.
From the customer to the workshop office.
Customer conversation
Purchase orders and receipts
Invoices and payments
Your team stays in control.
The technician owns diagnosis, pricing approval and safety decisions. Additional work requires explicit authorisation. Recalls and service reminders are separately scoped.
Connections and setup
This is a scoped service-workshop example. It does not claim a live automotive installation or a showroom sales product.
API access and your plan determine what can be connected. Tool logos identify possible systems, not a partnership.
Map one real handover
A working sheet for the source, next action, owner and exception at each step.
Open the resourceBefore we get started.
Who stays in control?
We start with supervised work: Knot prepares, a named person reviews. Any permission to send, book or update a record is agreed action by action and tested before it is enabled.
Can we keep our existing software?
That is the starting point. We check API access, your subscription, permissions and the records the workflow needs. A logo here identifies a possible tool, not a preinstalled connector or a formal partnership.
Is this for service workshops or vehicle sales?
This page covers service bookings, estimates and workshop handovers. A vehicle-sales workflow would need its own scope, sources and approvals.
Your business.
A place to start.
Start with your company website, then tell us what you’d like to improve. We’ll find a useful resource or a next step.
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